How To Never Lose A Negotiation With Chris Voss

1

Introduction

00:00 • 2min

2

The Black Swan Method

01:49 • 2min

3

Then I'm Back in the Philippines on Another Kidnapping of Americans

03:41 • 4min

4

The Most Skilled Players Win

08:06 • 2min

5

The Three American Hostages

10:08 • 3min

6

What Happened to the Hostiles?

13:09 • 3min

7

What's the Ransom Policy in a Bank?

16:09 • 2min

8

I Don't Care How Much It Takes

18:02 • 2min

9

The Ackerman Method - If You're Going to Barter, Guaranteed to Get Your Price

19:43 • 2min

10

You Know, I'm Not Going to Get Mad. I Won't Get Mad, Chris.

21:50 • 2min

11

How Do I Know They're Alive?

24:11 • 2min

12

The Biggest Problem With All Negotiations Is Not Coming to Agreement

26:04 • 2min

13

How Are You Going to Get $300?

27:40 • 4min

14

How to Get the Lowest Price in a Car Dealership

31:17 • 3min

15

You're Taking a Sales Pitch From a Manager

34:02 • 3min

16

How Do You Succeed at Work?

37:00 • 2min

17

How Do I Know I'm Alive?

39:00 • 4min

18

The Power of Deference

43:14 • 5min

19

Negotiation - The Male Aggressor Who Looked Like He Got the Deal

48:42 • 2min

20

Emotional Investment - The Heaviest Influencer

50:24 • 3min

21

Practice Your Negotiation Skills Everyday

53:02 • 3min

22

How to Label People's Emotions

55:54 • 2min

23

Did You Rescue Your Water Bottle From TSA?

57:27 • 2min

24

What's Your Last Word?

59:29 • 2min

25

The Most Important Negotiation?

01:01:28 • 4min

26

What's Your Return on Investment?

01:05:15 • 4min

27

Is There a Difference Between Sincerity and Integrity?

01:08:59 • 3min

28

The Talent Code - It's Not Nature

01:12:13 • 2min

29

Did I Take Initiative and Not Take Direction?

01:13:50 • 4min

30

New York Police Hostage Negotiator

01:17:50 • 2min

31

Are You Ready to Meet Me Outside?

01:19:47 • 2min

32

I Need a Car in 60 Seconds or She Dies

01:21:19 • 2min

33

How Much Time Do You Need to Kill This Hostage?

01:22:54 • 3min

34

The Neurochemical Reaction to the Aggressive Voice

01:26:18 • 4min

35

The Black Swan Training

01:30:18 • 3min

36

The Black Swan Method Is Changing My Life

01:33:11 • 2min

37

Documentary Tactical Empathy: Never S What the Difference

01:35:25 • 3min

38

Did the FBI Have to Sign Off on the Book?

01:37:58 • 2min

39

The Only Sustainable Competitive Advantage Is to Learn Faster Than Your Competition

01:40:12 • 2min