How To Never Lose A Negotiation With Chris Voss
Erika Taught Me
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New York Police Hostage Negotiator
"I can be very assertive and a really nice white downward-afflecting voice," he says. "Because I take direction, somebody else on the team, they got a gun instinct that this guy might want to come out." The NYPD lieutenant was running the team after about five hours of stalemate. A lot of instinctive information had been gathered.
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