How To Never Lose A Negotiation With Chris Voss
Erika Taught Me
00:00
How to Label People's Emotions
"You can label somebody's emotion. You got a pretty good idea of the look on their face or their body language," he says. "And then if they open their mouth, they're telling a voice." He adds: "I never know what I'm going to be in the middle of a negotiation that matters to me"
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