How To Never Lose A Negotiation With Chris Voss
Erika Taught Me
00:00
Did I Take Initiative and Not Take Direction?
CNN's John Defterios talks about his career as an FBI hostage negotiator. He says he was told to spontaneously show up for hostage negotiations, but didn't do it until a bank robbery with hostages happened in New York City one every 20 years. "I got the first bank robber to surrender to me in a face-to-face surrender outside the bank," said Defterios.
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