Erika Taught Me  cover image

How To Never Lose A Negotiation With Chris Voss

Erika Taught Me

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The Most Skilled Players Win

"The negotiators knew what was going on before anybody else did, which we should," he says. "We weren't tired of the negotiators making all the decisions ... Now negotiators don't command, commanders don't negotiate." He adds: "Sometimes it's going to go bad even when you do everything right"

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