103 Creating a Customer Journey with Mike Lackman, CEO of Trade Coffee

1

Introduction

00:00 • 5min

2

How Much Do You Think You Know About Yourself?

05:12 • 2min

3

The Variation in Price Is Really Important

06:45 • 2min

4

Getting the Most Perfect Cups of Coffee You've Ever Made

08:44 • 2min

5

How Do You Maintain the Consistency of the Trade Coffee Experience?

10:42 • 3min

6

Do You Have a Roaster Dashboard?

13:36 • 2min

7

Is It a Turn Key for the Coffee Industry?

15:08 • 2min

8

Is Cannabis Going to Have the Same Problems as Coffee?

17:09 • 4min

9

What Are the Things That People Don't Know About Coffee?

20:42 • 4min

10

Are You Learning by Facing Sometimes With People?

24:18 • 2min

11

Is the Subscription Really a Necessary Evil?

26:12 • 3min

12

Do You Think Voice Assisted Subscriptions Will Be the Next Big Thing?

28:57 • 2min

13

The Amazon Dash Button - Is That Really the Right Answer?

31:22 • 3min

14

Amazon Alexa and the Voice

34:08 • 2min

15

Do You Have a Questionable Conversational Interface With Alexa?

35:53 • 2min

16

How Do You See the Future of Manufacturing?

37:29 • 3min

17

McMaster Car's Web Experience Is Really Well Done

40:25 • 3min

18

What I Learned From Managing a Call Center

43:44 • 3min

19

How Do We Forecast to Our Roasters Effectively?

46:53 • 2min

20

Is There Anything You've Learned From Your Time at PetFlow?

49:08 • 2min

21

How Do You Define Servant Leadership?

50:58 • 2min

22

Launch Is a Family of Companies

52:32 • 5min

23

What Really Sells You?

57:15 • 2min

24

Compostability Is a Very Relative Thing

59:42 • 4min

25

Compostable Poly Mailers

01:03:26 • 3min

26

Embrace Your Wrinkles

01:06:39 • 2min

27

The Crumple Zone on Your Car. That's the Part That Matters.

01:08:10 • 2min

28

Can You Turn That Into an Advantage?

01:09:41 • 2min

29

Do You Have a Digital Gifting Program?

01:12:01 • 3min