What Really Sells You?

Trade Coffee ships customers new coffee based on their tastes. It's a subscription, but CEO Mike Lackman says that part s a necessary evil. Some subscriptions help you discover new products while others help you replenish the products you already love. Trade does a bit of both.

Mike comes from an operational background and this episode is a deep dive into how Trade approaches each component of their supply chain. From the roaster dashboard to their new compostable bags, every step has been optimized to create a journey that keeps customers coming back.

Find more links and images from this episode on the Lumi blog.