Brave UX with Brendan Jarvis đŸ‡ș🇩

Matt Young - Using Customer Feedback to Make Better Decisions

Sep 26, 2022
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Episode notes
1
Introduction
00:00 ‱ 2min
2
Brave UX: A Conversation With a German Shepherd
01:54 ‱ 2min
3
The Importance of Pets
03:36 ‱ 2min
4
The Evolution of Computer Science
05:45 ‱ 2min
5
Stranger Things: A Memoir of My Childhood
07:41 ‱ 2min
6
The Importance of Being Calm and Thoughtful
09:42 ‱ 3min
7
The Importance of Discipline in the Workplace
13:03 ‱ 2min
8
How to Use Customer Voices to Facilitate Customer Interviews
15:19 ‱ 3min
9
The Importance of Continuity in Product Discovery
18:10 ‱ 2min
10
The Importance of Engineering in the Product Team
20:35 ‱ 2min
11
How to Integrate Engineering Into Productivity
22:41 ‱ 3min
12
The Importance of Product Team Alignment
25:55 ‱ 3min
13
The Importance of Logic in Product Management
28:25 ‱ 4min
14
The Dangers of Binary Thinking
32:24 ‱ 2min
15
The Difficulty of Product Management
33:54 ‱ 2min
16
How to Influence Customer Feedback in Product Management
35:52 ‱ 5min
17
The Importance of Positive Feedback
40:52 ‱ 2min
18
The Importance of Critical Feedback
42:46 ‱ 3min
19
The Importance of Good Feedback in Product Development
45:26 ‱ 4min
20
How to Invite Customers to Have Conversations About Their Problems
49:36 ‱ 4min
21
The Loss Aversion Bias in Customer Responses
53:06 ‱ 2min
22
How to Price a Prototype
54:48 ‱ 3min
23
How to Know When You've Reached the 80% Mark
57:19 ‱ 3min
24
The Importance of Agile in Product Development
01:00:20 ‱ 2min
25
How to Celebrate Failure
01:02:26 ‱ 2min
26
How to Know When It's Time to Kill aFeature
01:04:51 ‱ 3min
27
How to Overcome Panic Attacks When Selling Software
01:08:12 ‱ 2min
28
The Importance of Positive Impact in Technology
01:10:35 ‱ 2min
29
The Importance of Product Management
01:12:44 ‱ 2min