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Matt Young - Using Customer Feedback to Make Better Decisions
Brave UX with Brendan Jarvis 🇺🇦
The Importance of Good Feedback in Product Development
There are people who can, if you focus on it too much, make you believe that you're doing all the right things when, in fact, you probably aren't. So I'm curious to understand from your product leadership position, how do you not overweight the importance of what some customers are saying to you? Is this a case of quantifying the demand somehow for a certain direction? Or how do you think about and how do you approach this challenge? It depends on your business. Not all businesses have enough customers where they get the quantity that quantifying it would actually help.
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