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Matt Young - Using Customer Feedback to Make Better Decisions
Brave UX with Brendan Jarvis 🇺🇦
How to Invite Customers to Have Conversations About Their Problems
Lunt Matt: It's often very cathartic for the person who's doing the talking to be invited to have a conversation about something that they obviously care about. How do you invite customers through as user voice? Lunt Matt: You want to make sure that they feel heard. And I think if you are oriented around the customer's success, it lets you in a non snarky way.
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