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Matt Young - Using Customer Feedback to Make Better Decisions
Brave UX with Brendan Jarvis 🇺🇦
How to Use Customer Voices to Facilitate Customer Interviews
The former CEO and founder was a person by the name of Richard White. The product that we were working on was meant to facilitate customer interviews. We wanted to make it so that like push the button, I can say, hey, set up five interviews for me over the next week. And everyone who beta tested it for us really liked it. They thought it was great. Then we were asking them like, hey, well, what would you pay for that? Like nothing like it seems like it should be a feature of user voice.
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