Patient Experience of Urgent and Emergency Care (Part 2)

1

Introduction

00:00 • 2min

2

Health Watch England - What You Found in Health Watch?

01:56 • 2min

3

How Do You Create Services That People Trust?

04:22 • 5min

4

The Quality of Care in A&E Is a Problem

09:10 • 4min

5

The NHS Projects That Trust in Each Other

13:30 • 2min

6

GP Out of Hours - What Is It?

15:01 • 5min

7

One One One, One One Booking, Is a New Way of Doing Things in the NHS

19:34 • 4min

8

Social Listening in the NHS

23:33 • 5min

9

Is There a Single Point of Entry to the NHS?

28:33 • 3min

10

I Think It's a Good Idea to Support One One One in the NHS

31:32 • 2min

11

I Think the NHS Pathways Are a Lot More Unified Than the NHS One One

33:25 • 3min

12

Digital and 111 to Harness Objective Things in the Healthcare System

36:25 • 4min

13

How Digital Can Really Improve Access to the NHS

39:56 • 4min

14

Digital Exclusion Changes Choice

44:23 • 5min

15

NHS Digital Is a Concept That Should Be Adopted More Widely in the NHS

49:04 • 3min

16

Digital's Got Real Potential

51:46 • 5min

17

NHS England Podcast Series - Health Watch

56:42 • 2min