NHS England Podcast

Patient Experience of Urgent and Emergency Care (Part 2)

Mar 13, 2023

58:53

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Highlights

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Episode notes

Digital Exclusion Changes Choice

04:41

Digital and 111 to Harness Objective Things in the Healthcare System

03:31

NHS Digital Is a Concept That Should Be Adopted More Widely in the NHS

02:42

Introduction

2min

Health Watch England - What You Found in Health Watch?

2min

How Do You Create Services That People Trust?

5min

The Quality of Care in A&E Is a Problem

4min

The NHS Projects That Trust in Each Other

2min

GP Out of Hours - What Is It?

5min

One One One, One One Booking, Is a New Way of Doing Things in the NHS

4min

Social Listening in the NHS

5min

Is There a Single Point of Entry to the NHS?

3min

10.

I Think It's a Good Idea to Support One One One in the NHS

2min

11.

I Think the NHS Pathways Are a Lot More Unified Than the NHS One One

3min

12.

Digital and 111 to Harness Objective Things in the Healthcare System

4min

13.

How Digital Can Really Improve Access to the NHS

4min

14.

Digital Exclusion Changes Choice

5min

15.

NHS Digital Is a Concept That Should Be Adopted More Widely in the NHS

3min

16.

Digital's Got Real Potential

5min

17.

NHS England Podcast Series - Health Watch

2min

Dr Brin Hodgskiss (NHS England), Debbie Floyd (NHS England) and Jacob Lant (Healthwatch England) discuss some key themes from the Patient Experience research findings that focus on service quality, what makes people happy vs unhappy with services and user-centred design, how systems can improve service design by focusing on the needs of users. Listeners can access the full Patient Experience in Urgent and Emergency care report on www.easternahsn.org/UEC . You can also listen to (Part 1) of this podcast series here https://soundcloud.com/nhsengland/the-uec-patient-experience-part-1