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3min chapter
Patient Experience of Urgent and Emergency Care (Part 2)
NHS England Podcast
NHS Digital Is a Concept That Should Be Adopted More Widely in the NHS
"I've been doing patient engagement work for about a decade now wherever I've seen it done well it's led to the the service that's delivered being much better in the end" "It tackles real-world problems that users have rather than the problems we as designers assume that people are going to have so I mean it's fantastic to hear it happening in the 111 digital space," she says.
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