5min chapter

NHS England Podcast cover image

Patient Experience of Urgent and Emergency Care (Part 2)

NHS England Podcast

CHAPTER

Digital Exclusion Changes Choice

Digital tools have changed digital exclusion it's not gone away but we often talk about some quite lazy assumptions that sort of older people won't be able to access digital tools. Jacob: I completely agree I think the key is choice  and being aware of actually some of the cost barriers are probably a new thing for us to consider yeah.

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