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Patient Experience of Urgent and Emergency Care (Part 2)
NHS England Podcast
How Do You Create Services That People Trust?
The speed of a service doesn't dictate the entire experience for users. You need to be able to create services that people trust. And there's also something about creating expectations. People are unlikely to complement services when they're connected, but we really hear about it. The findings from this research chime exactly with what we've been hearing at HealthWatch over many years in any departments up and down the country.
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