Patient Experience of Urgent and Emergency Care (Part 2)
NHS England Podcast
00:00
GP Out of Hours - What Is It?
NHS staff are always doing the best they can, but there's a lot of frustration. People will often follow advice from NHS about where to go for urgent and emergency care. Delayed information rarely affected people's experience or quality of care. Designing services in a way that interface with patients is also important.
Transcript
Play full episode
