4min chapter

NHS England Podcast cover image

Patient Experience of Urgent and Emergency Care (Part 2)

NHS England Podcast

CHAPTER

One One One, One One Booking, Is a New Way of Doing Things in the NHS

The idea of booking into A&E online is a patient engagement initiative. It was rolled out to avoid overcrowding during Covid, says NHS England. But the new system has been criticised for its lack of trust by patients and staff.

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