5min chapter

NHS England Podcast cover image

Patient Experience of Urgent and Emergency Care (Part 2)

NHS England Podcast

CHAPTER

Social Listening in the NHS

Digital team member says there's still some confusion about the NHS. People aren't quite sure what our services are for so they're being navigated to it likely through Google. One-one-one is available within the NHS app so you can start honing people to kind of one place to get where they need to.

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