Let's Talk Loyalty

#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Financial Services Loyalty

Jan 8, 2020
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Episode notes
1
Introduction
00:00 • 2min
2
The Importance of Loyalty in Retail
02:23 • 3min
3
The Rise and Fall of Loyalty in the South African Market
04:53 • 3min
4
How to Be a Successful Loyalty Junkie
07:40 • 2min
5
The Consumer Proposition for Vitality
09:36 • 3min
6
The Evolution of Discovery Bank
12:53 • 2min
7
The Importance of Shared Value
15:05 • 4min
8
The Discovery Mile: A Redeemable Currency
19:02 • 2min
9
The Power of Naming Conventions in Banking
21:13 • 2min
10
The Benefits of Recognizing Healthy Behavior
22:44 • 4min
11
The Evolution of Retail Banking in South Africa
26:32 • 3min
12
The Evolution of eBikes
29:20 • 3min
13
The Challenges of Holding Multiple Products
32:19 • 2min
14
The Importance of Innovation in Rewards and Loyalty Propositions
34:48 • 4min
15
The Future of Loyalty in South Africa
38:28 • 2min
16
Shell's Low Plus Proposition in the Fuel Retail Sector
40:09 • 2min
17
The Future of Fuel Retail Rewards
42:17 • 4min
18
The Future of Mobile Payments
45:59 • 2min
19
The Evolution of Loyalty Programs in the South African Market
48:22 • 4min
20
How to Resurrect a Poor Program
51:53 • 2min
21
The Future of Partnerships
53:41 • 3min
22
How to Stay Loyal in an Emerging Market
56:24 • 3min
23
How to Be a Better Customer Service Manager
59:53 • 2min
24
Let's Talk Loyalty: A Podcast for Practitioners
01:01:28 • 2min