#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Financial Services Loyalty
Let's Talk Loyalty
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How to Be a Better Customer Service Manager
I don't think we can perform our jobs at all effectively unless we at least have the decency to connect with people and genuinely ask for their feedback. I'm not fully trained in research, but I love gathering those insights and learning more. And actually, just even from my own perspective, you know, where are these reports available? It's hard almost to stay up to date with all of them. So I'll certainly come back to you for any contributions as and when I get to go.
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