#17: Deon Olivier Discusses Fuel Loyalty, Health Insurance Loyalty and Propositions for Financial Services Loyalty
Let's Talk Loyalty
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How to Stay Loyal in an Emerging Market
I absolutely thrive on white papers and opinion pieces and studies that are released. For me, it creates wonderful excitement in terms of what others are doing because often it opens up new ways of thinking. And I think that aligns closely with where I would urge operators to be: Don't be afraid to ask your consumer, your registered member into what's working and what's not working.
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