Intercom on Product: Building Software in an AI-first World

The principles behind how we build

Jul 25, 2019

32:17

Highlights

AI Chapters

Episode notes

How to be a better product leader

01:21

The Principle of Follow Fundamentalism in UI Design

02:00

Do You Value Repeatable, Predictable Products and Engineering Cultures?

01:15

What's the Definition of Success?

02:18

Introduction

2min

Product Engineering - Is There a Principle to Be Found in That?

2min

The Principle of Problem Prioritization

1min

Design Review or Product Review

2min

Ship to Learn, Ship to Start Small

3min

Think Big, Start Small, and You're Done.

2min

The Ink on the Wall Will Not Change

2min

Design Principles - Keep It Simple

2min

What You Ship Is What Matters

2min

10.

What's the Difference Between Values and Product Principles?

2min

11.

Are Principles Relevant to SaaS?

2min

12.

What's the Definition of Success?

2min

13.

Are You Dominating the Market?

2min

14.

The Right Principle for a Fast Follow Business Strategy?

2min

15.

What's the Best Way to Start Thinking About It?

2min

16.

What Are the Principles of Design and Engineering?

3min

In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

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