Paul: Principles are a way of kind of finding the most specific sort of unique things to how you build software and making sure that everyone kind of lives by them. The more we can kind of like the more our leadership team and then the more our PMs and the more like right way down to like, you know, three months in the door, a PM can actually realize actually here as a principle, it's alive and breathing and it infuses everything that we do.
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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