I suspect a lot of the folks listening will have already a set of company values. How do you think about sort of values a company might hold versus the product principles? What's the difference? Where's the trading line? Yeah. So the kind of distinction that I make and there's definitely a little bit of overlap between, you know, what's the value and what's the principle to kind of like start with the problem.
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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