"I think big starts small. Like you should always, we're starting small and then still being proud in terms of like the design execution," he says. "We do have a slide that says like anti-patterns. So we do have actually a lot of negatives." He adds: "You know, for example, one of the anti-pattern's is do not ship janky shit"
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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