Think big and then start small. Find the first valuable piece shipped out, but you definitely have one eye on the rest. It should be excruciatingly painful to pull things into the essentials or then differentiators - that's what we go and build. Great leadership hinges on some sense of predictability which is so much easier to work with.
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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