Intercom by default is a complex enough piece of work such that to add on an extra layer of please now learn our UI is just messy. So wherever there are standard patterns, we should embrace and we should like just as you said, follow fundamentals, right? Yeah. I'll try another one. We have in our design team a principle that says what you ship is what matters. Not the 10 bajillion Figma files that were created. Right. It's like, what actually went out the door? And like, where is a where's the training line there?Yeah. Some of this is kind of inherent in our product domain. Also, like the UI isn't inherently
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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