In practice, you should see people enacting these principles. So we like have 13 in effect, but in practice, any individual only has to observe eight. One of them is start with the problem. We believe that any solution that we ship is only ever as good as the problem understanding.
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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