Starting with the problem, is that really the right principle for like a fast follow business strategy? Probably not. There's risk to that too. Obviously whereby you can copy all the mistakes they made. But it might actually just be faster. You know, if like 100% what you see of the 100% like what you see, like 60% is success and 40% of failings might actually be faster to just copy the whole thing. To catch up versus doing their homework to find out which 60 matters. It might be just easier. I mean, while they've like, you know, a million more customers in time. Yeah. That whole business strategy is based on the idea that we
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
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