Business of Story

#395: How to Use Storytelling to Hack Human Behavior

Jan 23, 2023
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INSIGHT

Emotions Drive Decisions, Reasoning Follows

  • People often buy for emotional reasons and later justify with rational logic.
  • Behavioral science helps marketers attract attention, explain benefits, prompt response, and aid memory.
ANECDOTE

Personalized Social Proof Lifted Insurance Sales

  • Nancy's team personalized voluntary-benefits messaging with peer examples and saw double-digit sales lifts.
  • They used social proof by showing employees people like them who purchased the policies.
ADVICE

Design Marketing For Mental Shortcuts

  • Use heuristics as decision shortcuts to make marketing brain-friendly and reduce mental effort for buyers.
  • Trigger predictable hardwired behaviors to increase campaign response and relevance.
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