The Pandora’s Box of Customer Experience with Nick Glimsdahl

1

Introduction

00:00 • 2min

2

The Community Experience Podcast - Press One for Nick

02:21 • 2min

3

Customer Experience, Customer Service, Customer Experience

04:33 • 2min

4

I'm on Fire, and I Just Listen to the Rocky Sound Track

06:35 • 6min

5

Is That the Kind of Communication Technique That You Study?

12:31 • 2min

6

Are You a Contact Center?

14:49 • 3min

7

Employee Experience

17:23 • 5min

8

Great Resignation

22:45 • 2min

9

How to Set the Boundaries That Work for You

24:19 • 3min

10

The Importance of Mental Health in the Workplace

27:11 • 3min

11

Is Your Boss Coming for Dinner?

29:45 • 4min

12

The Dread Versus the Opportunity

33:57 • 4min

13

How to Be Effective When Calling Into a Call Center

37:30 • 2min

14

It's So Easy to Make Someone's Day So Easy

39:28 • 2min

15

How Do You Define Community?

41:49 • 2min

16

What's on Your Bucket List?

44:04 • 2min

17

How Do You Want to Be Remembered?

46:09 • 2min

18

What Would You Be Press One for Tony?

48:10 • 2min

19

Building Business and Building Community

50:16 • 3min

20

Social Capital Leads to Financial Capital

53:10 • 3min