The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
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Employee Experience
The employee experience is a direct correlation how your employees will treat your customers. Too many organizations are focused on that customer experience, not enough organization to lean into the employ experience as well. In technology, write it's people, sometimes disintegration, sometimes it's just creating and reducing friction. And i'm, i'm a huge advocate remote work, but call centers in particular, this is a type of work that absolutely can be done from home with pretty minimal tech requirements. It's somebody's going to pay you 50 cents more per hour, and they're gong to give you a better ence. Now, instead of going n downtown, work in the office, wear a shirt and
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