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2min chapter
The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
How to Be Effective When Calling Into a Call Center
Nick Cannon: Let's help our customer service friends out here. What do you wish everyone knew when they call into or just not even a call center, but just a customer service? He says explain to em that ther he i understand you are frustrated, or i'm frustrated, but it's not toward you. And sometimes its gain o work, and sometimes it's not going to work. But at least kind of flipping the script, how do you make your conversation with that representative the best part of their day?
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