The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
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Is That the Kind of Communication Technique That You Study?
i've studied non violent communication, which i'm sure nick you're familiar with. One of the techniques that they us is this idea of getting the person to say yes. The more common ground you establish, the more likely it is tha, you're going to have a healthy outcome. I swear this isn't a cris pas episode, but he talks about merring,. Which is the last three to five words of somebody's sentence and then that gets them to continue that conversation.
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