AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
The Dread Versus the Opportunity
Gill: I think one thing as a as an employee, is a customer's service rep tony, you mentioned mine set. How do you change that mind set where instead of saying, i have to take that call, say, i to, i get to help solve that problem for that customer? And at the end of the day, i want to be the best part of their day. She says all of us have a scary intersection story regardless of what it is. Press two to tell nick your scary intersection story.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode