The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
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The Dread Versus the Opportunity
Gill: I think one thing as a as an employee, is a customer's service rep tony, you mentioned mine set. How do you change that mind set where instead of saying, i have to take that call, say, i to, i get to help solve that problem for that customer? And at the end of the day, i want to be the best part of their day. She says all of us have a scary intersection story regardless of what it is. Press two to tell nick your scary intersection story.
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