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6min chapter
The Pandora’s Box of Customer Experience with Nick Glimsdahl
The Community Experience
I'm on Fire, and I Just Listen to the Rocky Sound Track
i want to touch on call centers, because one of my first jobs was at a call center for ski resort. I hope to never do that again. People can be incredibly mean on the phone. If you relate to em on a different level, and you'd hear them out, and you give them that minute to talk and shout and drop any bomb that they want,. then you tell em how you're going to solve their problem. But if you do it at the very beginning, and you say, hey, man, just stop talking. That doesn't solve it for the person. Because another guy on my pock, guess he says, unaddressed emotions never die. Will
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