#23 Quiz time: What does customer service have to do with community experience? A whole lot, actually. It's people stuff, ya dig?
Nick Glimsdahl knows a thing or twenty about making customers and employees feel happy, and he joins us today to help weave together the worlds of customer experience and community experience.
In today's conversation, Jillian and Tony press "1" to pick Nick's brain on all things customer service, and how they relate to community experience—especially when people are unhappy. At the root of all of it—not surprisingly—is what Nick calls "tactical empathy": hearing people out and meeting them where they're at so you have a starting point to solve their problems. Show notes and more at SmartPassiveIncome.com/cx023
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