Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
Introduction
00:00 • 3min
Conversation Design - Is That Right?
02:36 • 3min
What's the Difference Between Assistance and Support?
05:17 • 2min
Is the Interface of the Assistant More Like a Knowledge Base?
07:32 • 2min
Is There a Difference Between a Conversational AI and a Chatbot?
09:36 • 2min
Is It Better to Force People Into a Certain Channel?
11:40 • 2min
Having a Designer on a Team Is a Great Way to Work on NLUs
14:08 • 3min
Conversation Designer - Where Does Your Role Begin and End?
16:51 • 4min
Is There a Good Fit for Voice?
20:27 • 3min
The Voice Use Cases Are Very Specific to Contact Centers
23:22 • 4min
What's the Discovery Phase?
27:13 • 2min
Design Crit Sessions - What's the First Phase of a Design?
29:01 • 3min
User Research
32:19 • 4min
Is There a Scale at What You're Looking At?
36:10 • 3min
The Challenges in a Larger Company
38:57 • 2min
Documentation Is a Big Thing in Conversation AI
40:33 • 2min
Is There a Difference Between Visuals and Flow?
42:56 • 5min
Big Language Models Will Change Conversation Design
47:35 • 4min
Expedia - Conversational A.I.
51:59 • 3min
The Risks of Using Chatbots in the Wild
55:13 • 3min
What's Next for Chat GBT?
58:20 • 3min