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Conversational AI at Expedia with Molly Dickinson

VUX World

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The Risks of Using Chatbots in the Wild

The risks of letting these things out in the wild. I think it's going to be a lot of things that we're just not going to think of until people kind of go in there and test it. And I'm more sort of like less impactful perspective. It can be quite rude. But if you ask, for example, if you ask chat GPT the same thing over and over again, it starts to say things like I've answered that. The responses which are kind of like, you know, it's not how put it that way. So finding those guard rails is going to be really interesting to see how people start to define those.

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