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Conversational AI at Expedia with Molly Dickinson
VUX World
Is There a Difference Between a Conversational AI and a Chatbot?
I would say almost like a battle of trust when it comes to making sure that users are willing to go back and interact with your platform. That's the difference I suppose between putting a conversational AI in your call center and the voice channel versus the chatbot. It needs to be a conscious effort on behalf of the user to engage with it rather than it being a default behavior built into the channel sort of thing.
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