The Voice Use Cases Are Very Specific to Contact Centers

The voice use cases is pretty specific to those help you know contact center calls and then when it comes to the chat side of things it's a lot of you know like what kind of information are we trying to relay how can we show that. A lot of times they've already made decisions though we try not to force them out of it if it's not something they're interested in. I have seen some interesting application of you know at least kind of like you know opening up a parallel channel. So for example there's some good use cases out there for like debt collection for examplelike someone calls and they need to go through like an expenditure like review or whatever then send them a link to