Conversational AI at Genesys with Harshali Desai and Mitch Mason

1

Introduction

00:00 • 5min

2

Knowledge Management in Conversational AI and Automation

04:31 • 6min

3

Knowledge Management

10:16 • 2min

4

What Constitutes Knowledge Beyond the Content?

11:52 • 4min

5

Using Knowledge to Build Flows

15:25 • 4min

6

What You Can Do With Your Knowledge Management System?

19:31 • 3min

7

Product Management - What Are the Challenges?

22:23 • 2min

8

Content Management Systems - Knowledge Management Systems?

24:14 • 4min

9

The Knowledge Experience Orchestration

28:43 • 3min

10

Are You Using Conversational Assist to Improve Your Conversations?

31:23 • 3min

11

Is There a Different Approach to Knowledge Management?

34:51 • 3min

12

The Headless CMS - How to Make Content Look Good

38:14 • 3min

13

Is There a Future Where Chatbots Will Be the Standard?

41:39 • 5min

14

The Importance of a Knowledge Management Strategy

46:21 • 4min

15

Genesis Knowledge Management Is Part of the Genesis Cloud Platform

50:27 • 3min

16

Genesis Cloud

53:37 • 2min