VUX World

Conversational AI at Genesys with Harshali Desai and Mitch Mason

Sep 14, 2022

55:32

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Highlights

AI Chapters

Episode notes

Product Management - What Are the Challenges?

01:51

Genesis Cloud

01:55

The Headless CMS - How to Make Content Look Good

03:24

Introduction

5min

Knowledge Management in Conversational AI and Automation

6min

Knowledge Management

2min

What Constitutes Knowledge Beyond the Content?

4min

Using Knowledge to Build Flows

4min

What You Can Do With Your Knowledge Management System?

3min

Product Management - What Are the Challenges?

2min

Content Management Systems - Knowledge Management Systems?

4min

The Knowledge Experience Orchestration

3min

10.

Are You Using Conversational Assist to Improve Your Conversations?

3min

11.

Is There a Different Approach to Knowledge Management?

3min

12.

The Headless CMS - How to Make Content Look Good

3min

13.

Is There a Future Where Chatbots Will Be the Standard?

5min

14.

The Importance of a Knowledge Management Strategy

4min

15.

Genesis Knowledge Management Is Part of the Genesis Cloud Platform

3min

16.

Genesis Cloud

2min

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.

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