Conversational AI at Genesys with Harshali Desai and Mitch Mason
VUX World
Knowledge Management
Every kind of customer interaction has some business process behind it. Sometimes those business processes themselves are just in the heads of certain individuals. And so they have to go different places to get access to not knowledge, but information. So that's sort of a pipeline that you try to achieve with knowledge. It also depends on the use cases that knowledge is being used for.
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