Are You Using Conversational Assist to Improve Your Conversations?

Roxanne Jones: I'm just trying to figure out if you can explain a little bit about what you've observed, roles and responsibilities as far as the knowledge management side and also the conversation up front inside. And whether any of it overlaps. There is an overlap because the roles that look at self-service, look at both knowledge and bots together. Whereas the bot and conversational designers are another role.Jones: We really want to make that a much more seamless experience over time. But yeah, today the training processes are quite similar but different.