The Knowledge Experience Orchestration

Do you approach creating conversational assistance in the exact same way as you would do using the genesis kind of conversation that platform and your NLU and stuff like that? Or do you have layers on top of these kind of knowledge bases and knowledge graphs that allow you to more accurately surface the right content in the right kind of places? I wonder if you can talk about how does it link between that and the conversational sort of front end? Mm hmm. Yeah. So from the knowledge perspective, there is one understanding what your articles are and what kind of questions should be surfaced for what articles. Then there is the understanding of how different pieces of knowledge connect with each other. And that