Using Knowledge to Build Flows

Some companies in the market ask you to either just rely on it as a fallback mechanism. Adgenesis, we have some ways you can bias. I've spent a lot more time on my knowledge, so try and go there first. But then when you start getting into kind of real conversational back and forths where an article of content isn't going to be digestible in a chat widget, or if it's something for the contact center,. It all becomes really hyper contextualized. And so I can kind of see why some of the voice assistants might have this knowledge kind of hard coded.