
Conversational AI at Genesys with Harshali Desai and Mitch Mason
VUX World
00:00
Is There a Future Where Chatbots Will Be the Standard?
Harshali: I think there will be a future where they become the norm. For example, in your aircraft example, like if you have something on top that is going to spit out a summary of how to fix an engine, and if it even gets one thing wrong, that can be catastrophic. Those risks carry a lot more weight. So you might want to hold off until a technology is absolutely perfect. Harshali: One of the things that we cannot sort of overlook is the human supervision when it comes to these models or the knowledge of how this works.
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.