5min chapter

VUX World cover image

Conversational AI at Genesys with Harshali Desai and Mitch Mason

VUX World

CHAPTER

Is There a Future Where Chatbots Will Be the Standard?

Harshali: I think there will be a future where they become the norm. For example, in your aircraft example, like if you have something on top that is going to spit out a summary of how to fix an engine, and if it even gets one thing wrong, that can be catastrophic. Those risks carry a lot more weight. So you might want to hold off until a technology is absolutely perfect. Harshali: One of the things that we cannot sort of overlook is the human supervision when it comes to these models or the knowledge of how this works.

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