Intercom on Product: Building Software in an AI-first World

Our manifesto for next-generation customer service

Mar 2, 2023

32:23

Episode guests

Des Traynor

Paul Adams

Highlights

AI Chapters

Episode notes

The Future of Customer Service

01:19

All custome Support Being Sales

01:25

Is There a Future for AI in Business?

01:45

Is AI Overhyped Right Now?

03:20

Introduction

2min

The Future of Business Will Be Relationship Based, Right?

4min

Is AI Overhyped Right Now?

3min

Is There a Generational Shift?

2min

The Next 10 Years of Customer Service

4min

The Value Chain of Customer Satisfaction and Engagement

2min

I'd Like to Prefer to the Bots Quicker

3min

Using Google Search for the First Time

2min

I Think It's Inevitable

2min

10.

Is There a Future for AI in Business?

2min

11.

What's the Difference Between SMS and Messages?

4min

12.

Is It Possible or Practically Infeasible?

2min

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.

Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/

Watch the video: https://youtu.be/XgV4A-iStO4

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