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Our manifesto for next-generation customer service

Intercom on Product: Building Software in an AI-first World

CHAPTER

The Future of Business Will Be Relationship Based, Right?

When I was in Facebook, again, I'm going back 10 years and 10 years on I left. And we kind of created like a set of what we, you know, believes will be like the things that would happen over the next few years. What were some of them? Back then it was this exact same year that Intercom was founded. We had iMS, iMessage came out line,You know, Facebook Messenger, Facebook Messenger. Yeah. So when I came to Intercom, it made sense to think, hey, business messaging is the future too.

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