Our manifesto for next-generation customer service
Intercom on Product: Building Software in an AI-first World
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I'd Like to Prefer to the Bots Quicker
The big thing here I think is businesses want to build relationships with customers and the, you know, I guess like known best way to do that is to talk to people. And they see a lot of people see bots as transactional and not relationship building. The second piece is the city of proactive and reactive. If you have a proactive support strategy instead of waiting for things to go wrong, you ensure everything goes right.
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