I'd Like to Prefer to the Bots Quicker

3min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

The big thing here I think is businesses want to build relationships with customers and the, you know, I guess like known best way to do that is to talk to people. And they see a lot of people see bots as transactional and not relationship building. The second piece is the city of proactive and reactive. If you have a proactive support strategy instead of waiting for things to go wrong, you ensure everything goes right.

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.

Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/

Watch the video: https://youtu.be/XgV4A-iStO4

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.